Complaints Policy
Last updated: July 12, 2026
This policy explains how to raise a complaint about content on Komicha, an enforcement decision, or a billing issue, and how we handle each. You do not need an account to submit a content complaint.
1. Content Complaints
If you believe content on the service is illegal or violates our Content & Acceptable Use Policy, report it in the app or email support@komicha.com with a description of the content, where you encountered it, and why you believe it violates the law or our policies.
- We acknowledge complaints within 7 days and aim to resolve them within 14 days.
- Content that appears to be illegal is removed as soon as we become aware of it, and, where required, reported to the appropriate authorities.
- Depending on our review, we may remove or restrict the content, action the responsible account, refer the matter to law enforcement, or take no action if we find no violation. We will tell you the outcome of your complaint.
2. Depictions of Real People / Non-Consensual Intimate Imagery
Komicha prohibits all depictions of real, identifiable people. If you believe content on the service depicts you or someone you represent — including any intimate depiction — email legal@komicha.com with the subject line “Likeness Complaint,” enough information to locate the content, and a statement identifying yourself or your authority to act for the depicted person. We treat these complaints with priority and will remove qualifying non-consensual intimate depictions within 48 hours of a valid request, as required by federal law, along with any identical copies we can identify.
3. Copyright Complaints
Copyright infringement notices follow the process in Section 6 of our Terms of Service and should be sent to legal@komicha.com.
4. Appeals of Enforcement Decisions
If we removed your content, restricted a feature, or suspended or terminated your account and you believe we made a mistake, you may appeal within 30 days by emailing support@komicha.com from your account email with the subject line “Appeal.” Appeals are reviewed by someone other than the original decision-maker. We aim to respond within 14 days, and we will reinstate content or accounts we determine were wrongly actioned. Child-safety terminations under Section 1 of our Content & Acceptable Use Policy are final where our review confirms the violation.
5. Billing Complaints
For billing issues — unrecognized charges, cancellation problems, or refund requests — email billing@komicha.com with your account email and the charge details. We aim to resolve billing complaints within 14 days. Please contact us before initiating a chargeback with your card issuer; most issues are resolved faster directly. See our Refund Policy.
6. Escalation
If you are not satisfied with the outcome of a complaint, you may escalate it to legal@komicha.com. Nothing in this policy limits any rights you have under applicable law.